Customer service, customer experience and millennials - Interview with Micah Solomon

Today’s interview is with Micah Solomon, a speaker, consultant, and bestselling author on customer service, the customer experience, and company culture. He's also a fellow Forbes contributor and joins me today to talk about his new ebook (Your Customer Is The Star: How To Make Millennials, Boomers And Everyone Else Love Your Business), what are the biggest lessons that firms should be learning right now with regards to the rise of new types of customers and what actions they should be taking. This interview follows on from my recent interview: Compliments received are a leading indicator of service culture improvement – Interview with Ron Kaufman of UP! Your Service – and is number 133 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and deliver great service and experience.