EPISODE · Sep 19, 2020 · 20 MIN
Customer Service During A Pandemic
from The Water Cooler Hangout with Bob Poole
What happens to customer service and support when online shopping increases exponentially due to a pandemic? Do customers think it is worse than before COVID 19, the same, or even better. Have companies reacted quickly enough to the need for more support? Will customers return to shopping at brick and mortar stores as they reopen? Bob Poole talks about all this and more in this episode of The Water Cooler Hangout.
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Customer Service During A Pandemic
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This episode was published on September 19, 2020.
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