Customer Service: Essential in Building Your Dream Home

What this episode covers

Show Notes:Customer service does matter when designing and building your new home! Transcript: Steve Tuma: Yes, we get to know our customers well, we talk, we spend time on the phone, we talk about details, whatever questions they have we’ll take the time and through that, you get a great understanding of what people do. Interviewer: Hello everyone and thanks for joining us for episode 51 of the panelized prefab kit home-building show. With me as always is the president and founder of Landmark Home and Land Company, a company which has been helping people build their new homes where they want, exactly as they want, nationwide and around the globe since 1993, Mr. Steve Tuma. Steve, how are you, my friend? Steve Tuma: Life is good, it’s another good day. You know I was listening to this, he said around the globe since 1993, we’ve been doing this 30 years. Interviewer: Yeah, you’re just babies in the industry. Steve Tuma: Actually, we’re one of the oldest, but it’s amazing, I’ve helped every single customer since 1993. Every single one? Every single one. Wow. And many of them come back and build another one or help a relative or a friend and it’s just kind of amazing to think, you know, all the stuff that we’ve done, the different people we’ve helped, different places around the country, different styles homes, different budgets, it’s an amazing situation. Interviewer: That 30 years man, that’s a landmark, that’s amazing. So in the industry, and we were joking around earlier, but are there any other panelized companies out there that are as old or as seasoned and experienced as Landmark? Steve Tuma: I’m not sure that there are any that do exactly what we do, you know, with the complete service where we work with our customers, you know, from the inception of the design, their architectural design, the structural engineering, the energy codes, the site planning, working with the building department, working with the customer on their exact needs to develop their plan. And then actually manufacture, oh, sorry, back up, get them the plan so they could submit for permits, work with them through the complete permitting process, and then also go through and supply the panelized package that matches the approved plans. It’s an incredible amount of work that I know of, we’re the only ones that do it because it’s an incredible amount of work. A lot of details goes over many, many disciplines, and I guess we just enjoy it. Interviewer: Yeah, well, I mean, if you’re doing something 30 years and you don’t like it, you probably would have gotten out a long time ago. Steve Tuma: Oh, well, this is fun because we’ve developed a system that works pretty well so we can help a customer with the one-stop shop idea. And that’s what’s really cool about it. Someone could call us and say, hey, Steve, I want this house on that lot, how do we do it? Instead of saying, well, you’ve got to call 20 people, and by the way, coordinate them, it’s kind of like lining kittens up, good luck. It’s hard work with us, we’ll be able to work with someone to make it easier for them and have fun doing it. So we want to work with good people, build cool houses, and have a good time doing it. Interviewer: I want to get to that one-stop shop idea that you were just talking about later in the podcast. Because I think it’s really important that people understand exactly what the services are that Landmark provides. But for today’s episode,