EPISODE · Apr 28, 2026 · 23 MIN
Customer Service Has Ben a Nightmare
from It's Ben a Week · host Ben McDonnell
Some weeks are great… and some weeks just push you to your breaking point.On this solo episode of It’s Ben A Week, Ben is back with a full-on rant — and honestly, it’s been building. Between chaotic customer service, confusing systems that make no sense, and interactions that leave you questioning humanity, this week had Ben asking: what is wrong with people?From a dentist appointment that somehow turned into a full-blown front desk disaster, to a restaurant experience that defies all logic, to the ongoing saga of Starbucks mobile orders that apparently no one understands — nothing is safe this week.Ben dives into:Showing up early to a 9 AM dentist appointment… that magically became 10 AMWhy front desk customer service can make or break a businessThe chaos of waiting, being ignored, and being told you’re wrong (when you’re not)Whether dentists are doing way too many X-raysA restaurant experience that makes zero sense from start to finishBeing rushed to order… and then completely ignoredThe logic behind ordering a tall drink (and not getting more liquid?)Why Starbucks mobile orders continue to be a universal struggleInternet trolls, random hate comments, and why people go out of their way to be negativeEating shit on a Segway and the aftermath no one talks aboutGetting ready to film a new movie and the chaos leading up to itThis episode is chaotic, relatable, unfiltered, and exactly what you need if you’ve ever dealt with frustrating people and thought: there’s no way this is real.🎧 Subscribe to It’s Ben a Week New episodes every week filled with unfiltered stories, wild guests, and brutally honest laughs. Hosted by photographer and professional barrel racer Ben McDonnell.📍 Listen & Subscribe: Apple Podcasts | Spotify | YouTube | Amazon | Wherever you get your podcasts🔗 Connect with Ben: Instagram: @itsbenaweek TikTok: @itsbenaweek Website: itsbenaweek.com💬 Want to be on the show? Submit your story or pitch at itsbenaweek.com
What this episode covers
Some weeks are great… and some weeks just push you to your breaking point. On this solo episode of It’s Ben A Week, Ben is back with a full-on rant — and honestly, it’s been building. Between chaotic customer service, confusing systems that make no sense, and interactions that leave you questioning humanity, this week had Ben asking: what is wrong with people? From a dentist appointment that somehow turned into a full-blown front desk disaster, to a restaurant experience that defies all logic...
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Customer Service Has Ben a Nightmare
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