Customer Service in 2021: What you need to know

from The Future of Commerce Podcast · host The Future of Commerce

Links to Learn MoreRead more of Tom Sweeny's work hereFollow Esteban on LinkedInArticle of the Week - What is customer service? Definitions, types, benefits, statsThriving on Customer Value - IDC Infographic

Episode metadata supplied by the publisher feed · Published Mar 30, 2021

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What this episode covers

Is your customer service organization finally getting the attention it deserves after a year like 2020? Tom Sweeny, CEO and Founder at ServiceXRG, and Esteban Kolsky, Chief Evangelist at SAP Customer Experience, join to discuss how customer service is changing for the better this year and beyond.

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Customer Service in 2021: What you need to know

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This episode was published on March 30, 2021.

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