Customer Service in a Crisis

To stand out, your organization must deliver unique forms of value to customers, enabled by clear processes and policies. A crisis can reveal how well your processes and policies are working.

Episode metadata supplied by the publisher feed · Published Sep 11, 2012

Embed this episode

Attribution link and audio player

NOW PLAYING

Customer Service in a Crisis

0:00 2:34

1×

No transcript for this episode yet

We transcribe on demand. Request one and we'll notify you when it's ready — usually under 10 minutes.

Share this episode

Similar Episodes

No similar episodes found.

Similar Podcasts

No similar podcasts found.

Frequently Asked Questions

How long is this episode of The HBR Channel?

This episode is 2 minutes long.

When was this The HBR Channel episode published?

This episode was published on September 11, 2012.

Can I download this The HBR Channel episode?

Yes. Use the download control on the episode player to save the publisher-provided media file.

URL copied to clipboard!