Customer Service in the Banking Industry

How do customers perceive their banks? What services do they expect their banks to provide? How well do banks deliver on their promises? These questions are at the heart of EY's third Global Consumer Banking Survey, which looks at banking through the eyes of the customer.  Steven Lewis, Global Banking and Capital Markets Lead Analyst Director of Ernst and Young shares key revelations from the survey.  See omnystudio.com/listener for privacy information.