Customer Service in the Era of Digital Transformation - CitC Episode 265

S. Venkat from Mindtree joins host Jake Smith to talk about digital customer service, specifically the company’s Mindtree Cognitive Contact Center, which combines existing call center infrastructure with new technology. The two discuss how Mindtree worked with the Intel Distribution of Python along with SigOpt (a recent Intel acquisition) for hyperparameter tuning to reach necessary accuracy and performance benchmarks. For more information, visit: https://www.mindtree.com/ Follow S. Venkat on LinkedIn at: https://www.linkedin.com/in/venkateswaran-sundareswaran-69a6363 Follow Jake on Twitter at: https://twitter.com/jakesmithintel