Customer Service Is Dead… Press 7 to Continue Being Ignored

In this episode of Life Unmuted, we dive headfirst into the frustrating decline of customer service and wonder when “How can I help you?” turned into automated phone trees, chatbots, and employees who look personally offended that you walked into the store. From being on hold for an hour just to talk to someone in another country reading from a script, to self-checkouts somehow making you the employee, we break down how convenience replaced human interaction—and why basic customer service now feels like a luxury experience. Funny, sarcastic, and painfully relatable, this episode will have you yelling “REPRESENTATIVE!” at your speakers.