Customer Service | “Judith’s Journals On” Episode 3 of with Judith Virag (CBP episode 362) | 29 August 2022

This is the third (3rd) episode in the series titled “Judith’s Journals On” whereby Judith Virag, the CEO and founder of Clean Club Calgary, sharew her practical advice and suggestions around managing a small business. Episode 3 focused on the three important qualities of customer service centered around three “p”s: professionalism, patience, and a “people-first” attitude. As Judith explained “...although customer service varies from customer to customer, as long as you're following these guidelines, you're on the right track…” §§§ Some companies mentioned during this episode include: Trainual – tech source for uploading training videos; Judith and her utilize this software to upload systems and processes (for both field and office staff) | https://trainual.com Loom – utilized to record videos that are used for staff training | https://www.loom.com Debbie Sardone – Judith is a member of “Cleaning Business Fundamentals” and feels there is huge value in the “Weekly Win calls” | https://www.cleaningbusinessfundamentals.com/debbie-sardone-cbf-learn-more-today-and-win AirBnB – during recording of the Masters of Scale podcast, the CEO, Brian Chesky referred to the 11-star experience they seek to create for all guests on the Masters of Scale podcast (link to Episode 1 initially aired in 2017: https://apple.co/3Rjj0Yk) Quality Driven Software – Judith and her team utilize this software to send a survey to each customer after cleaning done “Quality-driven software” | https://qualitydrivensoftware.com Jobber – software company out of Edmonton that Judith utilizes on a daily basis | https://getjobber.com §§§ To find out more about Judith Virag and her business, Clean Club Calgary, click on one or more of the links below: Clean Club Calgary Website | https://www.cleanclubcalgary.com/ Instagram | @cleanclubcalgary Facebook | @cleanclubcalgary or via this link: https://www.facebook.com/cleanclubcalgary §§§ Judith Virag on LInkedIn | https://www.linkedin.com/in/judith-virag-72b4775/ Universal Women’s Network (2020, Women of Inspiration - Customer Experience Award winner) | https://bit.ly/3uzugqq §§§ Small Business | Entrepreneur | Startup | Calgary | YYC | Residential Cleaning | Commercial Cleaning | Canada | Podcasts | Customer Experience | Customer Care | Training | Learning | Education | Leadership | Staff | Automation software |