Customer Service Strategy: Surviving the Worst Customer Situations

In this episode, we're talking customer service. Great customer service can make or break your brand, and your sanity. Joining us to discuss it is a self-proclaimed provider of excellent customer service for the past 20 years, fellow podcast host Dave Rodenbaugh. Dave is the founder of Recapture, an email marketing and abandoned cart solution for Shopify and Magento. He's also the co-host of the Rogue Startups podcast chronicling his journey as a single-founder startup. As if that weren't enough, Dave even runs BigSnow TinyConf West, a business mastermind and ski getaway for small web businesses. Passionate about customer service, eCommerce and small business. You'll Learn How is everyone doing support wrong today? Live chat-- is it worth it? What are the worst things we can say to customers when they contact us for support? What's the most important thing we can do to improve customer support? How to deal with toxic customers Tune in for more details! Resources [Recapture]https://recapture.io) - Mention The Unofficial Shopify Podcast for a free 60-day trial Recapture in the Shopify app store Rogue Startups podcast BigSnow TinyConf West Gorgias.io Share your thoughts Ask a question in The Unofficial Shopify Podcast Facebook Group Share this show on Twitter Never miss an episode Subscribe on iTunes Join Kurt's newsletter Help the show Leave an honest review on iTunes. Your ratings & reviews help, and I read each one. Subscribe on iTunes What's Kurt up to? See our recent work at Ethercycle Take a ride with Kurt on YouTube Grow Your Store in 2018 Apply to work with Kurt to grow your store. Prefer to DIY? Read a free sample chapter of Kurt's book Ecommerce Bootcamp, absolutely free. Tell me where to send your sample at ecommerce-bootcamp.com Learn Shopify Plus got that regular Shopify doesn’t?”