Customer Service: 'Wow' Versus 'Ow'
from Improving Customer Experience Hosted by Lynn Hunsaker
How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part. From the blog Customer Experience Optimization: (3:31)
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This episode is 3 minutes long.
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This episode was published on December 2, 2008.
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