Customer Service: 'Wow' Versus 'Ow'

from Improving Customer Experience · host Lynn Hunsaker

How to deliver 'wow' customer service by being 'w'illing to check for understanding -- on your part and on the customer's part. From the blog Customer Experience Optimization: (3:31)

Episode metadata supplied by the publisher feed · Published Dec 2, 2008

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Customer Service: 'Wow' Versus 'Ow'

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