Customer Success als Wachstumshebel – Wie Du Deine Kunden erfolgreich machst | Marketing on fire #151

from Marketing on fire · host Robin Heintze

Mithilfe von Customer Success Management hilfst Du Deinen Kunden proaktiv, mit Deinem Produkt erfolgreicher zu werden. Dafür teilst Du Deine Kundschaft in einzelnen Segmente auf und weist sie Deinen Customer Success Managern zu. Diese kommunizieren an die einzelnen Kundengruppen je nach Kundengruppe individuelle, skalierbare oder automatisierte Optimierungsempfehlungen. Den Erfolg Deines Customer Success Managements kannst Du mit Lagging Indikatoren oder Leading Indikatoren messen.

Episode metadata supplied by the publisher feed · Published Nov 3, 2023

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Customer Success als Wachstumshebel – Wie Du Deine Kunden erfolgreich machst | Marketing on fire #151

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