Customer Success and Product Alignment - Ashvin Vaidyanathan, Chief Customer Officer at Gainsight

According to Ashvin Vaidyanathan, CCO Gainsight most CS leaders go wrong when they typecast themselves and their teams into solving just one type of challenge, however best in class leaders pivot very quickly as the business and challenges evolve. One such pivot which is redefining the tech industry is the relationship between CS & Product. This week on Bizz Talk, Ashvin talks about how CS is the most scalable form of VOC & should be playing a crucial role in shaping product roadmap decisions. If you are a CS or product leader, Ashvin has shared some great insights on how to built and execute towards this. Hope you enjoy the conversation!