Customer Success Business with Roxy Ndebumadu

FULL SHOW NOTES
https://podcast.nz365guy.com/231

• Family, career, origin and life background of Roxy Ndebumadu 
• A discussion about Roxy's journey to Microsoft 
• As a Customer Success Business Lead at Microsoft 
• Talks about Roxy's goal 
• Conversations about what storytelling means to Roxy and its importance 
• Discusses Roxy's journey to becoming a City Councilwoman of Bowie 
• How Roxy manages her time between being a Councilwoman from her corporate job 
• A conversation about what Roxy is seeing when it comes to customer success 
• The best practices around customer success in terms of sustainable uses of technology 
• What Roxy have seen in terms of people who are successful and not successful in using technologies – what are the differences and what did they do 
• Does Roxy focus on a specific product set within Microsoft? 
• What is Roxy's role in encouraging success with Microsoft technologies within businesses? 
• Projects Roxy had worked on for customers using Microsoft technologies – Use cases, Business best practices and the differences when it comes to customer's location. 
• Roxy's involvement when it comes to the community – Federal customer, Commercial customer and Africa 
• Talks about virtual conferences 
• Recommendations, advice and encouragement to people in Africa who are wanting to invest in Microsoft. 

CREDITS

Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith