Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover

from Punk CX: Customer Experience Insights with Adrian Swinscoe · host Adrian Swinscoe

Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover, the CEO and co-founder of InsightSquared, a provider of sales intelligence solutions for high-growth technology companies. Fred joins me today to talk about InsightSquared and their journey with implementing a customer success programme and how and why they changed it.

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This episode is 33 minutes long.

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This episode was published on December 3, 2019.

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