Customer Success no B2B: como transformar pós-venda em crescimento real | LiveCast#154

from Live University - LiveCast · host Live University

Customer Success não é sobre pós-venda. É sobre crescimento contínuo.Neste episódio do LiveCast, recebemos Leila Magalhães para uma conversa prática sobre como o CS se tornou uma peça central na geração de receita em operações B2B.💡 Falamos sobre:A evolução do Customer Success: de suporte a estratégia de crescimentoComo estruturar times e segmentar carteiras de clientesModelos de atendimento: low touch, mid touch e high touchIndicadores-chave para medir valor, retenção e expansãoUpselling, cross-selling e redução de churn na práticaO papel do CS dentro de uma operação integrada de revenue🔥 Um episódio direto ao ponto, com frameworks aplicáveis e visão prática para quem quer transformar CS em um verdadeiro motor de crescimento.▶️ Assista agora e entenda como escalar receita através do relacionamento com clientes.-Convidada:Leila Magalhães | Linkedin: https://www.linkedin.com/in/leila-beatriz-cardoso-magalhães-61514337/-Host:Rafael Scucuglia | Linkedin: https://www.linkedin.com/in/rscucuglia/-👉Live UniversityLivro B2B na Prática: https://ibramerc.liveuniversity.com/b2b-na-praticaFórum B2B: https://ibramerc.liveuniversity.com/forumb2bConheça nossos cursos: https://ibramerc.liveuniversity.com/ Siga nas redes sociais:📍Linkedin Live University: ⁠⁠https://www.linkedin.com/school/liveuuniversity/⁠⁠📍Instagram B2B - Ibramerc: ⁠⁠Instagram (@live.b2b)⁠⁠📍Instagram Live University: ⁠⁠Instagram (@live_university)⁠⁠📍Facebook Live University: https://www.facebook.com/liveuuniversity/

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This episode was published on March 23, 2026.

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