8: Customer Success Technology - Platforms, Solutions & More

We always say that technology is a critical part of customer success, along with people and processes but what does this mean and how does technology help organisations deliver success for their customers? We're all very aware of how many great technology solutions there are in the marketplace but what areas do we need to look at for our own customer success management? Join us this month for an unplugged conversation talking about where technology fits in, the many different areas it covers (including customer success management, onboarding, adoption, product, task management and project management) and some of the trends that we're seeing in 2019 in the marketplace. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.