Customer Support Growing Pains?

Back in January, I had this idea to create a gpt-powered support bot for our support channel. The idea was, what if I could convert the thousands of tickets we've processed into a knowledge base that could provide accurate responses to new tickets? Over the years, I’ve had these bottlenecks where support tickets start to pile up, I get overwhelmed from other stuff going on, anxiety peaks, and I just want to avoid dealing with it altogether. It’s my least favorite place to be. So, I got to work, learning to code so I could solve this problem once and for all. Eventually I had a prototype. My response time dramatically improved, dropping from over a day to just 2-3 hours. I no longer had to worry about forgetting important details or revisiting old tickets to jog my memory. The best part? No more ticket anxiety. As the inhouse value became clear, I started thinking about who else could benefit. Here’s what I came up with: You’re a solo operator or a small team selling digital products You’ve processed at least a few hundred tickets (either via email or a 3rd party like ticketing software like supportbee) You need more mental bandwidth for other tasks in your business Your knowledge base is either too sparse to be useful or too dense to make sense You’re hiring for a support role and want to help them get up to speed quickly and confidently Then, I thought about how to make this accessible. I'm not keen on building a Saas and I haven't found any that I'd recommend yet, so in the meantime here's what I can do... I can show you how to do it for yourself (fun if you wanna tinker and learn from scratch) or I can do it for you If this sounds like something you’d be interested in, ​let me know​, because I won't be offering it as a service for too long.