EPISODE · Jan 13, 2009 · 4 MIN
Customer Survey Metrics: Are They Really Satisfied?
from Improving Customer Experience · host Lynn Hunsaker
How an online retailer improved Customer Experience Optimization: revenue and profit by analyzing bottom-box survey responses. From guest blogger Michele Goetz at the blog Customer Experience Optimization: Delivering Your Brand Promise at http://clearaction.biz/blog. (4:00) - Sign-up for ClearAction Newsletter.
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Customer Survey Metrics: Are They Really Satisfied?
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