Customer Transformation with Chris Hood — Google & Disney Veteran Shares Strategies to Ensure Stakeholder Success

My guest, Chris Hood, is a keynote speaker who specializes in merging customer success with digital strategy. His background includes leading digital strategy at Google and innovating storytelling technologies at Fox and Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs. Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at Southern New Hampshire University.He is author of Customer Transformation and Customer Transformation for Nonprofits.We talk about:The foundational “why” of customer transformationDefining the stakeholderHow organizations should connect with and understand stakeholdersCommunicating organizational mission and valuesThe goal of stakeholder loyalty when there’s nothing to “sell”The heart of effective innovationAnticipating and adapting to the needs of tomorrowLearn about Customer Transformation at https://chrishood.com About today’s guestChris Hood, a keynote speaker, specializes in merging customer success with digital strategy. With over 35 years, he's a leader in fostering customer-centric cultures. The author of 'Customer Transformation,' Chris is recognized among the Top 30 Customer Experience Gurus in 2024. His background includes leading digital strategy at Google and innovating storytelling technologies at Fox & Disney. He offers a Fractional Chief Customer Officer practice to help organizations align closely with customer needs. Additionally, Chris influences the Gaming and AI sectors, hosts 'The Chris Hood Digital Show,' and educates students at SNHU on the fusion of business strategy and technology. Follow Chris on LinkedIn. About the hostRoss Romano is a co-founder of the Be Podcast Network and CEO of September Strategies, a coaching and consulting firm that helps organizations and high-performing leaders in the K-12 education industry communicate their vision and make strategic decisions that lead to long-term success. Connect on Twitter @RossBRomano or https://www.linkedin.com/in/rossromano I also host Sideline Sessions, a podcast for coaches and parents of student-athletes. The show features conversations with coaches and performance experts in the NFL, NBA, NCAA, Olympics, and more. Listen here: https://bit.ly/3Rp0QGt