🇺🇸 Customer Value & consultative CSM with Kate Forgione & Kathleen Rouse

Join us for an exciting episode with TWO incredibly exciting guests!Kate Forgione has been rocking the CS world since 2012, working with companies like KPMG, Yammer, Inc. and Microsoft before founding one of the largest CS communities on the planet: the Customer Success Network (still thriving today!). She’s Australian (expect great stories), living in the UK (tea-drinking confirmed) and known for her razor-sharp wit and industry expertise.Kathleen Rouse, MBA is a CS leader who has had the honor of leading high-performing teams at medium and large companies like Coursera, Certinia, Microsoft and Yammer, Inc.. She now advises companies globally on their CX strategy as Founder & Principal of Cultivate CX. She’s a Gainsight Gamechanger, President’s Club Winner, a top Customer Success influencer. Oh, and she even wrote a book for a “smaller” audience (spoiler: it’s a children’s book)! 🚀