Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026

This week, I had the pleasure of speaking with Markus Rentsch, CEO of Remark-able, where he spends his time consulting and building products to help CS orgs navigate Customer Value Led Growth initiatives. Markus and I share some commonalities, the first of which is that we are both native German speakers and are from the Vienna area - though admittedly I haven't lived there in years. The second, and probably most important/relevant is that we share a love for Customer Success and talk about a variety of topics related to the practice in this conversation, including:ChatGPT and trusting (or not trusting) Generative AI.Customer Value Led Growth (CVLG) vs Product Led GrowthHow Apple excels at CVLG by providing value to a broad set of peopleData hygiene and how to solve for common data issuesAligning the entire organization around customer goalsPolling exiting customers5 Whys as a great tool for root cause analysisCS in EMEA vs Americas and how innovation tends to move from west to eastEvolution of Digital CS due to current economic conditionsAsking your customers how they want to be engaged...and much much more!Enjoy! I know I sure did...Markus' LinkedIn: https://www.linkedin.com/in/markus-rentsch-customer-value-led-growth-for-saas/Remark-able: https://remark-able.at Resources:Customer Value Led Growth Framework: https://remark-able.at/customer-value-led-growth-book/UpdateAI: https://update.aiGamma: https://gamma.app If you're a new Digital CX leader looking to fast-track your onboarding, an individual contributor wanting to learn more about Digital or a senior leader looking for ways of enabling your team - look no further than the Digital CX Masterclass: visit https://digitalcustomersuccess.com/masterclass. Support the show+++++++++++++++++Like/Subscribe/Review:If you are getting value  from the show, please follow/subscribe so that you don't miss an episode and consider leaving us a review.  Website:For more information about the show or to get in touch, visit DigitalCustomerSuccess.com. Buy Alex a Cup of Coffee:This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcspThank you for all of your support!The Digital Customer Success Podcast is hosted by Alex Turkovic🎬 This content was edited by Lifetime Value Media.Learn more at: https://www.lifetimevaluemedia.com