Customers Don’t Always Know What’s Next | The Scaling CEO Podcast

In this episode, I sit down with Trip Adler to explore the tension between customer feedback and CEO vision. We talk about scaling Scribd over 17 years, when listening too closely can stall innovation, and how leaders make visionary leaps when customers can’t see what’s next. We also cover culture design, delegation vs detail, and how AI is reshaping creativity, copyright, and modern companies.