Customers Gone Wild

Is the customer always right? In a world in which all sales are final, some buyers are bound to get duped. But if the customer's always right, what can retailers do about unreasonable customers? In this episode of The In-House Ethicist, John Paul Rollert looks for a balance between honoring customers and indulging them.

Episode metadata supplied by the publisher feed · Published Feb 20, 2025

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Customers Gone Wild

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