EPISODE · Dec 19, 2022 · 37 MIN
Customers know that you suck with Debbie Levitt
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had the great opportunity to interview Debbie Levitt LinkedIn Headline: The Mary Poppins of CX/UX. ☂️ I fly in, find & solve problems, transform companies & teams, and sing a few songs. Strategically combining customer-centricity with Agile & Lean. Highlights: 00:00 Game Start 01:49 Debbie's introduction 03:09 Debbie's value 05:09 CX is the table 06:49 What makes companies customer centric. And how do you define customer periphery? 09:14 Customer obsessed. what does it really look like for users? 12:37 Where can Customer Journeys Map help or hurt? 17:12 Why do customer experience programs fail so often? 24:00 Agility & CX 29:33 The one chapter 32:33 Debbie's book suggestion 35:02 Debbie's contact details 35:49 Debbie's Golden Nugget and much more on https://www.cxgoalkeeper.com/DebbieLevitt ABOUT ME: https://www.cxgoalkeeper.com SUPPORT: Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper SPONSORING: Interested in sponsoring the The CX Goalkeeper podcast? Please DM me on LinkedIn #cxgoalkeeper #customerexperience #podcast #leadership #cxisthetable
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Customers know that you suck with Debbie Levitt
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