EPISODE · Jul 19, 2021 · 31 MIN
Customers Wanted Solutions — We Gave Them Technology
from My Favorite Mistake: Learning Without Blame in Business and Leadership · host Mark Graban
Global President and CEO at AposHealth Show notes: https://www.markgraban.com/mistake86 My guest for Episode #86 of the My Favorite Mistake podcast is Cliff Bleustein, MD, MBA, the Global President and CEO at AposHealth. Read his full corporate bio here. Dr.Bleustein graduated from the Medical College of Wisconsin and completed his internship at the New York Hospital Medical Center of Queens. He later completed his residency in urology at Montefiore Medical Center. He went on to private practice Urology and became a board-certified Urologist. Dr. Bleustein earned a bachelor’s degree in science from the University of Wisconsin, Madison. He also received an executive master’s degree in business administration from NYU Stern School of Business where he now teaches Healthcare Economics as an Adjunct Professor. In today's episode, Cliff tells a “favorite mistake” story about his time at a previous company. What happened when they realized that they were organized around technologies, but the customers wanted solutions. How did the company get to be that way and why did nothing change? Other topics and questions: Tell us about AposHealth — who are the customers? Did your favorite mistake help you here? Mistakes in healthcare? Openness about talking about mistakes? Why does it take 17 years to adopt new technologies? Creating a blame free culture in medicine? In sales? As a CEO, what's your view on learning from mistakes? Insights into growing a global medical organization? --- Support this podcast: https://podcasters.spotify.com/pod/show/favorite-mistake/support
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What this episode covers
Dr. Cliff Bleustein, physician and CEO of AposHealth, shares a leadership mistake from earlier in his career: realizing his organization was structured around technologies while customers were asking for integrated solutions. Even after a major reorganization, nothing changed — and top performers became frustrated. This episode explores customer-centric leadership, organizational change, learning from mistakes, and what healthcare leaders can borrow from medicine’s “blame-free” learning culture.
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Customers Wanted Solutions — We Gave Them Technology
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