CWC 55: Metrics and benchmarks to improve agency profits (featuring Marcel Petitpas)

It's one thing to believe you need to improve profitability at your agency, but where do you go for the metrics and benchmarks that help you grow your profits smartly? One resource is Marcel Petitpas and The Agency Profit Podcast. He's also the CEO and Co-Founder of Parakeeto, a software company that helps agencies improve their service -- and their margins. On this episode of Chats with Chip, Marcel explains some of the numbers that every agency owner should be watching, including why each is important. He also has some suggested guidelines for how to benchmark yourself against your peers.