CX and Leadership with John Akhoian

On this episode of Caffeinated CX (episode 154... 😲) I sat down with John Akhoian, the founder of Rooter Hero Plumbing & Air and friend to the show. We talked Customer Experience in the trades, creating a Company Culture, and Leadership in one of, if not the largest privately owned Plumbing company in the Republic of California. Links: The CaffCX LinkTree: https://linktr.ee/caffcx Rooter Hero Plumbing & Air: https://rooterhero.com/ John's LinkedIn: https://www.linkedin.com/in/john-akhoian/ John's Books: https://rooterhero.com/books