CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Jef Teugels Jef is founder of Reins Group and an ambassador of the ECXO. In this episode you will learn: - Some highlights on the ECXO - The definition of culture and customer culture - The example of Air New Zealand transformation - Several great insights on the 8 key ingredients of a customer culture … and much more His book suggestion: The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance; L. Brown, C. Brown The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation; T. Clark Jef's golden nugget: Work on your sensitivity. Sense what somebody else is living or trying to convey. How to contact Jef: - https://www.linkedin.com/in/jefteugels/ - https://reins.group/ Thank you, Jef! Thank you European Customer Experience Organization (ECXO) #customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerculture #culture