CX Goalkeeper with Heike Wiegand - S1E2

Heike Wiegand is Partner at KPMG in the insurance practice. She is an expert in several fields like insurance, strategy and consulting. In this episode Heike shares his view of the status of the insurance Industry. In particular, she is giving some great insights on digitization and customer experience. Additionally, she explains how the consulting business is evolving during the COVID-19 pandemic. I had the pleasure to directly work with Heike. I learnt a lot from her. I particular I really appreciated her strategic, long-term view.