CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media

The CX goalkeeper had a smart discussion with James Dodkins Yes, I really mean JAMES - THE CX ROCKSTAR! He was named The UK's #1 CX Influencer by Customer Experience Magazine in 2020, he is a GLOBAL KEYNOTE SPEAKER, the HOST OF AMAZON PRIME'S 'THIS WEEK IN CX' and a lot more. The value he brings to the CX community is outstanding. My key learnings: Customer outcome first Start always by asking: who is the customer? Followed by the question: what is the successful customer outcome? Sharing is key and continuous learning is the only way to grow Success doesn't happen by accident, it is carefully planned Productivity hack: TikTok is great to elaborate videos which can be published afterwards on other social media. James gold nugget 🏅: "get into the habit to ask yourself what is the successful customer outcome for the customer" How to contact James: https://www.jamesdodkins.com/ https://www.linkedin.com/in/jamesdodkins/ Thank you James!