CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people's life better

The CX Goalkeeper had a smart discussion with Nate Brown Nate Brown is the Chief Experience Officer at Officium Labs, and the Co-Founder of CX Accelerator. His sweet spot is helping employees to understand the customer journey and how they play in role in improving it. He defines himself as a student of Customer Experience. His vision is to helping organization and people to reduce stress and friction and making people life better. Nate Brown speaks about "learning" as a key component of the employee experience: Knowledge is the lifeblood of CX and people are wasting time searching for answers. Therefore, Nate point out that it is important to create a culture where learning is an everyday ritual. There are different ways to learn, to make learning effective and to upskill agents. also, in this case it's about the LEARNING EXPERIENCE The framework is based on following pillars: 1) Learning Culture 2) Strategic Alignment 3) Training Content 4) Supporting Technology 5) People and Processes If you want to contact Nate: www.officiumlabs.io https://www.linkedin.com/in/cxaccelerator/ Nate's golden nugget: "BE LEARNING A LOT"