CX Goalkeeper with Peter Dorrington - SPECIAL EDITION about the Launch of Anthrolytics

The CX Goalkeeper had a smart discussion with Peter Dorrington. This is a special edition for the launch of Anthrolytics Peter is an event host & moderator, executive advisor, CX analytics expert, award-winning CX Influencer, and inventor of Predictive Behavioural Analytics (PBA). He is the founder of XMplify and co-founder of Anthrolytics. We spoke about loyalty, empathy, personalization and the launch of Anthrolytics My learning during this discussion: Customer satisfaction measurements are not always a good indication of loyalty There are different measurements methods Hyper-personalisation will be a key success factor in future In future, it will be possible for a business to express empathy at scale. Peter contact details: https://www.linkedin.com/in/peterdorrington/ https://www.anthrolytics.io/ Thank you Peter. #customerexperience #employeeexperience #innovation #digitization #analytics I wish to Anthrolytics and its founders all the best