EPISODE · Jul 26, 2021 · 44 MIN
CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"
from Business Transformation Pitch with The CX Goalkeeper
The CX Goalkeeper had a smart discussion with Peter Pirner Peter is the CMO of Petlando and the podcast host of CX-Talks. He passionately helps companies to create better customer experiences. He is a former domain lead at Kantar Germany. We discussed about: "CX Talks", Peter's podcast in German The development of CX in the DACH region Some tangible insights on where to start and how to progress with a CX centric transformation The possible next developments in CX Examples of best practices Shared book suggestion: The Convenience Revolution, Shep Hyken Customer Experience 3, Writing Matters Peter's golden nugget: There is no ONE solution. If you meet a guy and he says, "this is the one solution". This is not true. Throw him out. If he asks, "what is the problem?", his suggestion may be part of a broader solution. How to contact Peter: www.cx-talks.com https://www.linkedin.com/in/peterpirner/ Thank you, Peter! #customerexperience #leadership #cxgoalkeeper #cxtalks
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CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"
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