CX Goalkeeper with Rosaria Cirillo - E41 is about Yellow Factor: Happiness in Business

The CX Goalkeeper had a smart discussion with Rosaria Cirillo Rosaria is an expert on H-CX, she is an Author a Certified Happiness Trainer and THE Happiness Driven Growth Change Catalyst. Additionally TED Speaker, CX Trainer & Management Advisor We discussed about the book: Yellow Factor, Happiness in Business You will learn about: The evolution of business through different levels: shareholders, customers, employees, purpose, and happiness Spiritual, physical, intellectual, relational, and emotional wellbeing translated into the business world for customers, employees, and society HAPPINESS as Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, Smile GROWTH as Grounding, Reaching up, Operationalizing, Wow Blossoming, Taking Time, Harvesting … and much more Her book suggestion: The Four Agreements; Don Miguel Ruiz, Peter Coyote, et al. The Fifth Agreement: A practical guide to self-mastery; Don Miguel Ruiz, Don Jose Ruiz, et al. Rosaria's golden nugget: Act from the hearth and do it smiling and laughing How to contact Rosaria: · https://wownow.eu/ · https://www.instagram.com/wownowexp/ · https://www.linkedin.com/in/rosariacirillo/ Thank you, Rosaria! #customerexperience #leadership # #internationalweekofhappinessatwork #cxgoalkeeper #happinessdrivengrowth #hcx #humanexperience #podcast