CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara

The CX Goalkeeper had a smart discussion with deBBie Akwara deBBie is a CX Start-Up CEO, a Global CX Thought Leader & Influencer, a CX Entrepreneur, Practitioner & Educator and Humanitarian Key topics discussed is the competency framework required to deliver CX Success Business goal understanding & CX diagnostics. CX goal alignment with the business goal. CX goal alignment with internal stakeholders (other functions or departments). CX improvement design, deployment and measurement. CX Inspiration, motivation and reporting. CEM institutionalization i.e. embedding company-specific tried and tested CEM practices in company culture and business operations. Achieve business goal + attain projected CX maturity status + increase CEM capabilities additional information: www.cxgoalkeeper.com/deBBieAkwara Thank you deBBie!