CX Passport & Let's Laugh Crossover | Zoe Kahn ft. Rick Denton | Let's Laugh About It | Episode 7

We're so excited for this week's episode!! We're coming at you with a podcast crossover with Rick Denton!! Rick is the host of CX passport - a weekly talk with guests about CX and travel. Zoe had such a fun conversation with Rick talking all things CX and we can't wait for you guys to learn more about Rick and everything he does. This week we chat all about... - CX & Retention at ⁠Chomps⁠. - Zoe's front desk job at Planet Fitness. - Breaking CX rules & how this creates customer empathy. - Fitness competitions and how this created empathy for Zoe. - 1st class lounge. - Gaining "buy in" for CX ideas. All things Rick Denton: Rick Denton believes the best meals are served outside and require a passport. A sought after Customer Experience Advisor and keynote speaker, Rick enables companies to achieve Experience. Transformation, guiding them to stop Survey & Score and start Listen & Act, using a Total Voice of the Customer approach. CX Passport YouTube Channel Weekly CX Passport Podcast Newsletter Accelerate your business growth by improving customer service here! Rick's LinkedIn Zoe's MentorPass⁠ Free CX Audit Pre-Screening with Inevitable Agency ⁠⁠CX Discord⁠⁠ Sign up for LLAI's ⁠Patreon!⁠! Have a business (or work for a business) and want to up your Customer Experience with a smarter and easier way to communicate with your customers? Try ⁠⁠⁠⁠⁠⁠Gorgias⁠⁠⁠⁠⁠⁠ for free. Need some snacks you can trust? Try ⁠⁠⁠⁠⁠⁠Chomps⁠⁠ ⁠⁠⁠⁠for 15% off with the code ZOE15 at checkout. All things Zoe: ⁠⁠⁠⁠⁠⁠Zoe's Twitter⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Zoe's Instagram⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠Zoe's Newsletter⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠Zoe's ⁠LinkedIn⁠⁠⁠⁠⁠⁠ All things Let's Laugh About It: ⁠⁠⁠⁠⁠⁠LLAI's Twitter⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LLAI's Instagram⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LLAI's LinkedIn⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠LLAI's YouTube⁠ ⁠LLAI's Twitch⁠ ⁠LLAI's Main TikTok⁠ ⁠LLAI's Extra TikTok