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CX Sofa Series: Will AI depersonalise the customer experience? episode artwork

EPISODE · Oct 5, 2023 · 10 MIN

CX Sofa Series: Will AI depersonalise the customer experience?

from Verint Podcasts · host Verint

Everyone’s talking about AI, and how it’s shaping our future – but what does it mean for customers and agents in the CX space? Will jobs be lost to bots? Will personalised customer experience go out the window just as brands have started to become good at it? Or is all this AI hype just a flash in the pan? We speak to Steve Bell, a man who’s been around long enough to see fads and technologies come and go, to get the real insight on whether or not AI will depersonalise the customer experience. (Spoiler – it’s pretty exciting news!)

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CX Sofa Series: Will AI depersonalise the customer experience?

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How long is this episode of Verint Podcasts?

This episode is 10 minutes long.

When was this Verint Podcasts episode published?

This episode was published on October 5, 2023.

What is this episode about?

Everyone’s talking about AI, and how it’s shaping our future – but what does it mean for customers and agents in the CX space? Will jobs be lost to bots? Will personalised customer experience go out the window just as brands have started to become...

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