CX Superheroes podcast - Series 14 Episode 3 - Optimising not Commercialising AI - Umberto and Vittorio Padovano

You can not switch on your computer or smart phone without having an AI solution promising to change your ways of working presented to you. So does a topic which is moves from top billing to bargain basement and back again daily need another podcast? Well yes, if the discussion on AI is one which isn't being addressed; readiness. Of a 100 companies, 99 are rushing forward and testing AI live in front of their customers. Some examples of hugely inappropriate outcomes from AI are demonstrating the technology in the wrong hands, or untested, can destroy in minutes what CX specialists in a business have taken years to build up.Your CX Superheroes podcast host, Christopher Brooks, invited brothers Umberto and Vittorio Padovano, co-founders of Destination AI to bring some balance to the discussion. After discussing their business start up idea in 2023 when in Monaco, we've kept track on their journey. Now, open for business, and with clients, they have developed a 'readiness' assessment to help organisations understand where they are on their journey of incorporating AI in to their business ecosystems.What they are finding is that there is still a naive emphasis from many on just 'commercialising' AI. There assessment and recommendation report is helping clients move on top optimising the wider benefits of AI. To hear what these are and the mistakes others are making....which is extremely useful if you are on that journey, listen in to the latest episode. If it's a topic of further interest connect with Umberto and Vittorio through LinkedIn.  https://www.linkedin.com/in/umberto-padovano-2999411a5/ https://www.linkedin.com/in/vittorio-padovano-47835a20a/