CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje

In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership. With a global remit in the healthcare division at Philips, Tina has established the importance and the governance for customer centricity. In discussion with CX Superheroes podcast host Christopher Brooks, they discuss the career path of a CX professional, why we do it, and what good outcomes look like. The examples and experience share are a gold mine of insights, ideas and inspiration for any up and coming CX professional. And for those who hold senior positions you will be able to resonate with the realities of 'lonely leadership' Tina refers to. Tina is one of those voices you wish was heard more often, but such is her commitment to embedding customer centricity in the organisation we were grateful to grab this rare interview. So please take notes. I promise you something Tina shares you will use within a week.