CX Therapy - Episode 142 - When Issues Keep Coming Back

from CX Therapy - Let's talk customer experience! · host Julien Rio

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.

Episode metadata supplied by the publisher feed · Published Nov 17, 2023

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CX Therapy - Episode 142 - When Issues Keep Coming Back

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This episode is 15 minutes long.

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This episode was published on November 17, 2023.

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