CX Therapy - Episode 97 - Should the queue be transparent

from CX Therapy - Let's talk customer experience! Hosted by Julien Rio

CX Therapy - we've all had 'em, those customer service experiences that are so bad they leave you wanting to run straight to your therapist's couch. Maybe that is not such a bad idea, there are good lessons in every bad customer experience. Join industry veterans Julien Rio and Max Ball as they share some of their scariest and most disturbing customer experiences, and break them down to see what went wrong. Was it the wrong technology. structural issues, agent problems? Listen in and find out.

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CX Therapy - Episode 97 - Should the queue be transparent

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How long is this episode of CX Therapy - Let's talk customer experience!?

This episode is 16 minutes long.

When was this CX Therapy - Let's talk customer experience! episode published?

This episode was published on November 10, 2023.

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