CX Under Pressure Is Coming in March

Customer experience feels more exposed right now. Budgets are tighter, AI is louder, and trust is thinner than ever.And most organizations are still running systems built for what social media used to be, not what it’s become. In March, I’m launching a four-part series called CX Under Pressure. It’s where we’ll unpack what actually holds up when systems crack, listening fails, and automation starts replacing empathy.Make sure you’re subscribed so you don’t miss it.Leave a Review:Found this helpful? Leave at a review at ratethispodcast.com/smcx