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CX Under Pressure Is Coming in March episode artwork

EPISODE · Feb 25, 2026 · 5 MIN

CX Under Pressure Is Coming in March

from Social Media CX Podcast

Customer experience feels more exposed right now. Budgets are tighter, AI is louder, and trust is thinner than ever.And most organizations are still running systems built for what social media used to be, not what it’s become. In March, I’m launching a four-part series called CX Under Pressure. It’s where we’ll unpack what actually holds up when systems crack, listening fails, and automation starts replacing empathy.Make sure you’re subscribed so you don’t miss it.Leave a Review:Found this helpful? Leave at a review at ratethispodcast.com/smcx

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CX Under Pressure Is Coming in March

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Frequently Asked Questions

How long is this episode of Social Media CX Podcast?

This episode is 5 minutes long.

When was this Social Media CX Podcast episode published?

This episode was published on February 25, 2026.

What is this episode about?

Customer experience feels more exposed right now. Budgets are tighter, AI is louder, and trust is thinner than ever.And most organizations are still running systems built for what social media used to be, not what it’s become. In March, I’m...

Is there a transcript available for this episode?

Yes, a full transcript is available for this episode. You can read the complete transcript on the episode page.

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