CXRR Classic: CX in an Industry With a Bad Rep w/ Daniel Mattar

Some industries carry heavy baggage—plumbing, airlines, used car lots—places where customers often expect the worst. In this talk, we break down how companies in these “bad rep” industries can flip the script and win loyalty through world-class customer experience.What You’ll Learn in This Episode:Why first impressions make or break the service journeyHow to use technology (without letting clunky tools ruin trust)The importance of clear communication and expectation settingWhy technician professionalism and presentation matter as much as skillHow follow-ups and thank-yous create lasting relationshipsThe role of empathy when customers are stressed, frustrated, or in crisisBy focusing on empathy, professionalism, and proactive communication, companies in challenged industries can not only improve customer experience—but completely reshape their reputations.If you’re in the trades or any business where trust is hard-won, this conversation gives you the playbook to stand out and succeed.Here's the LinkTree: https://linktr.ee/caffcx