EPISODE · Sep 11, 2024 · 9 MIN
CxRR Classic: Don't Turn Your Agents Into Chatbots
from CX RIOT RADIO · host David Powers
Are you turning your human agents into chatbots? Why? Part One of The Botification of Human Agents, from way back in 2021.
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CxRR Classic: Don't Turn Your Agents Into Chatbots
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