D.R. Horton, Inc. Big Fail and a $911,000 Water Bill

This script covers various topics related to customer service and experiences with businesses, beginning with DR Horton's home construction issues in Charleston, South Carolina, moving on to CVS's anti-theft policies, and a shocking water bill incident in Abilene, Texas. It closes with a discussion on the increasing use of AI in customer service, particularly in the travel industry. Teddy and Dan express concerns about large companies' accountability and the impact of customer service practices on consumers, emphasizing the need for real human interaction and responsible business practices. #WTHShow #RealStories #TrueStories #CustomerService #customerexperience #advice #badcustomerservice #AI #vent, #advice, #badcustomerservice, #consumerstories #waterbill #lawsuit #drhorton #cvs #antitheft    00:00 Kickoff: The Hilarious Start 00:47 Diving into DR Horton's Building Blunders 15:09 The CVS Lockdown: A Tummy-Troubling Tale 19:20 The $911,000 Water Bill Nightmare in Abilene, Texas 25:04 AI in Customer Service: Efficiency or Barrier? 29:01 Wrapping Up and How to Join the WTH Show Links to articles: D.R. Horton, Inc. BIG Fail: https://www.live5news.com/2024/05/09/lawsuits-customer-complaints-surround-dr-horton-builds-lowcountry/  $911,000 Water Bill in Abilene, TX: https://www.myfoxzone.com/article/news/local/abilene/abilene-911k-water-bill/504-eb63782e-682f-451f-8e4a-6ca8070c8d9e#:~:text=Debbie%20Vicary%20posted%20the%20bill,I%20have%20%24836%2C079%20OVERDRAFT!!!%22  Why more companies are using AI to respond to negative online reviews:  https://www.cnbc.com/video/2024/05/06/more-companies-use-ai-to-handle-customer-complaints-and-reviews.html  CVS shopper morti5ed by having to push the ‘bad tummy loser button’ as anti-theft measures lock down store:  https://www.the-sun.com/news/11331835/cvs-shopper-bad-tummy-loser-button-anti-theft/