Daily Briefing Live – March 31, 2020

Key Resources Mentioned in Today's EpisodeReviveHealth Consumer Survey Report on COVID-19Public Opinions Strategy ReportBloomberg Article: Hospitals Tell Doctors They’ll Be Fired If They Speak Out About Lack of GearKey Takeaways from Today's Episode:When it comes to best practices for internal communications, start with empathy – acknowledge this is scary for people.It's essential to communicate in multiple ways. People aren't reading all the emails, so you also have to get to them in person, through video, etc.We need to guide nurses and front line staff to understand what they need to do to not take this virus home with them.If you don't have digital media monitoring set up to follow conversations, start now. Otherwise, you'll be caught by surprise.It's also not just about digital monitoring – talk to your employees. Find out how they are feeling, what they are hearing, and see where you can help.Find ways to ensure there are processes in place for two-way communication either through managers, emails, etc. About Daily Briefing Live:Daily Briefing Live is a 30-minute live video podcast focused on how health system marketers and communicators are managing the COVID-19 crisis.Each day, we’ll feature the latest that we’re hearing from the industry and our clients, the most up-to-day recommendations and ideas, and provide a forum for attendees to ask questions. We’ll post a recording of the podcast each day for download, and then we will be back, every weekday at 12:00 CST, until this crisis passes. To join the live video podcast each day, simply visit http://bit.ly/daily-briefing-live at 12:00PM CST.