Daily Briefing Live – May 11, 2020

Resources Mentioned in Today's EpisodeReviveHealth COVID-19 Communication HubKey TakeawaysInternal CommunicationsUnderstanding that employees will have a spectrum of feelings during and after the reopening of hospitals is essential in providing the appropriate support needed.Health system leaders should think about the humanity of and the experiences of their front-line workers as they create their internal messages.Two-way communication is essential in understanding how people are feeling.Focusing on listening and providing open forums that allow for two-way communication will show support and empathy from hospital leadership.Continually communicating resources to front-line workers will provide comfort as these individuals navigate the trauma created from COVID-19. Resources can and should include:Mental health supportCounselingTelemedicineFuture Internal CommunicationsMoving forward, companies need to prepare for the second wave.In order to prepare, you should start by asking:What can you do better the second time around?Do you have the resources you need in place?What is your crisis plan?  Remember to be human and transparent.