Dame Jackie Daniel: The challenges of being a senior leader in the NHS

from Making Complaints Count · host Parliamentary and Health Service Ombudsman

Dame Jackie Daniel, CEO of Newcastle Hospitals NHS Foundation Trust, talks about her journey from being a nurse to becoming CEO of one of the best performing NHS Trusts in the CQC's national inpatient survey. She shares some of her toughest challenges as a senior NHS leader and explains why the new Complaint Standards are central to organisational culture and patient safety.

Episode metadata supplied by the publisher feed · Published Oct 30, 2020

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Dame Jackie Daniel: The challenges of being a senior leader in the NHS

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This episode was published on October 30, 2020.

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